Customer feedback, consultations and news
At Wakefield Registration and Celebratory Services, we're always looking to improve our service and satisfy customers by matching our services with their needs.
To achieve this goal, it's important for us to gather feedback from everyone connected to our service. This includes our staff, stakeholders, customers, and the public.
Performance overview
Here's a snapshot of our performance in February 2024:
- 93% of 935 customers with an appointment were seen early, on time or within 10 minutes of their appointment time
- 100% of the 543 certificate applications received were processed within 7 days
- 94% of the 85 customers rated the service they received as Satisfactory or above
Customer feedback
Your feedback is invaluable in shaping our services. Please take a moment to share your thoughts by completing our Registrations and Ceremonies online forms.
Continuous Engagement
Our customer engagement strategy makes sure that all consultations are effective, efficient, and consistent. Through this, we refine and improve our services.
Registration Service Delivery Plan
By reading our service delivery plan, you can learn more about our:
- service structure
- management
- deliverables
It also outlines our priorities, achievements, and goals for improvement.
In July 2023, 100% of our customers reported satisfaction or higher with our service. We're committed to maintaining and exceeding this level of excellence with your continued support and feedback.
Contact Us
Wakefield Register Office Wakefield Town Hall Wood Street Wakefield WF1 2HQ