Accessibility

Accessibility statement for Wakefield.gov.uk

This accessibility statement applies to wakefield.gov.uk

This website is run by Wakefield Council

We’ve also made the website text as simple as possible to understand.
My Computer My Way has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible. You can see a full list of any issues we currently know about in the Non-accessible content section of this statement.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

email: customerservices@wakefield.gov.uk

call: 0345 8 506 506

We’ll consider your request and get back to you in 14 days.

If you cannot view the map on our ‘contact us’ page, call or email us.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

Wakefield Council Website Team

internet@wakefield.gov.uk

Read tips on contacting organisation about inaccessible websites.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Difficulty with hearing - Typetalk calls welcome

from a textphone dial: 18001 0345 8 503 503
from a telephone dial: 18002 0345 8 503 503

Technical information about this website’s accessibility

Wakefield Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Avoid using the same link text for different destinations WCAG 2.0 A 2.4.4

Screen reader users will see links on a page listed without context, so you should ensure the same link text is not used to point to different web addresses.

Location of issue on website:

Most of these issues are found in the Your District section of our website.

https://www.wakefield.gov.uk/your-district/

Issue will be fixed: expected April 2024

Add headers to tables WCAG 2.0 A 1.3.1

Tables which contain information should have clear headers defined.

Location of issue on website:

https://www.wakefield.gov.uk/sport-and-leisure/leisure-centres-and-facilities/aspire-thepark/
https://www.wakefield.gov.uk/sport-and-leisure/leisure-centres-and-facilities/sun-lane-leisure/
https://www.wakefield.gov.uk/sport-and-leisure/leisure-centres-and-facilities/featherstone-sports-complex/
https://www.wakefield.gov.uk/sport-and-leisure/leisure-centres-and-facilities/minsthorpe-leisure/
https://www.wakefield.gov.uk/sport-and-leisure/leisure-centres-and-facilities/normanton-leisure/
https://www.wakefield.gov.uk/sport-and-leisure/leisure-centres-and-facilities/thornes-park-stadium/

Issue will be fixed: provided by an external supplier, fix date to be confirmed.

Wakefield council online forms

All Wakefield Council online forms have the following accessibility issues:

WCAG 2.4.7 Focus Visible
WCAG 1.4.4 Resize Text
WCAG 1.4.10 Reflow
WCAG 1.1.1 Non-text Content: ARIA progress bar nodes must have an accessible name
WCAG 4.1.2 Name, Role, Value: ARIA attributes must conform to valid names

Issue will be fixed: to be confirmed.

We have reviewed the issues identified in the last audit and have split those into actions we can solve. We plan to address these issues by the dates shown for each issue and provide regular updates about our in-house development teams roadmap for fixes.

If you find an issue that we not yet identified, please contact us using one of the routes described in the ‘Reporting accessibility problems with this website’ section of this statement.

Disproportionate burden

All our Local Plan planning and Statements of Accounts (found in the following locations https://www.wakefield.gov.uk/planning/planning-policy/local-plan-preparation-and-examination/examination-library/ and https://www.wakefield.gov.uk/about-the-council/budget-and-spending/statement-of-accounts/) in scope PDF documents are not fully accessible to screen reader software for the following WCAG issues:

tag all PDFs WCAG 2.0 A 1.3.1
make sure PDFs are machine readable WCAG 2.0 A 1.1.1
make sure PDFs have a title WCAG 2.0 A 2.4.2
make sure PDFs specify a default language WCAG 2.0 A 3.1.1
specify headings for every PDF WCAG 2.0 A 1.3.1
make sure PDF headings follow a logical order WCAG 2.0 A 1.3.1
make sure the first heading in a PDF is a H1 WCAG 2.0 A 1.3.1
improve weak PDF titles WCAG 2.0 A 2.4.2
make sure long PDFs use bookmarks to aid navigation WCAG 2.0 AA 2.4.5

We've assessed the cost of fixing the issue of all inaccessible Local Plan planning PDF's not being fully accessible to screen reader software.

We believe that doing so now would be a disproportionate burden.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Third party content

Some of our services include third party content which we have no control over such as documents which are sent to us and uploaded as part of our services. The accessibility regulations do not require us to manage these kinds of content, but if you have a problem with any of the content hosted on this website, please contact us using the methods above and we will try to help.

Video content

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations. We also have some existing pre-recorded video content that was published before the 23 September 2020. This content is also exempt from the regulations. All new video content we produce will have appropriate captions, audio descriptions and transcripts as necessary.

Online Maps

Our service includes the use of online maps to show certain geographical information. These are not used for navigational purposes and are exempt under the regulations. If you require the information presented in an online map in a different format, please contact us to discuss reasonable adjustments.

Preparation of this accessibility statement

This statement was prepared on 6 April 2023. It was last reviewed on 3 May 2024.

This website is tested every 5 days. The test is carried out by Silktide software. The testing uses semi-automated tool with some checks carried out manually.

Browsealoud - reading and translation support

Need help reading or translating our website?

We have added the world-leading digital inclusion software, Browsealoud, to our website - making our content more accessible with reading and translation support.

Click on the Browsealoud launchpad image that appears on the top right of your screen to launch the support toolbar. Then simply click on any text to hear it read out loud.

How does Browsealoud help?

Browsealoud offers a host of reading and translation support - helping you to access and understand our website better.

text-to-speech: click on or select any text to hear it read aloud
translation: written and spoken translations in multiple languages
text magnification: enlarges text and reads it out loud
mp3 generation: converts selected text into an MP3 audio file
screen mask: blocks distractions on screen with a tinted mask
web page simplifier: removes clutter from the screen - great for printing pages
settings: customise options to suit individual needs or preferences
All the features are accessed from an easy-to-use, floating toolbar - allowing you to drag and drop it anywhere on screen.

Need support?

Visit support.texthelp.com, the dedicated support portal from Texthelp - the makers of Browsealoud.

Did you find Browsealoud useful?

Texthelp are constantly striving to provide the very best digital inclusion software for those who need it the most. They’d love to know what you think of Browsealoud, contact marketing@browsealoud.com

Accessibility options on your device

Windows

Windows has an accessibility tool set. It's in the start menu under All programs / Accessories / Ease of Access.

Mac

The Mac's toolset is called Accessibility and it's in System Preferences.

iPhone and iPad

Go to Settings / General / Accessibility

Android

Go to Settings / System / Accessibility