Redress scheme

Redress Scheme for private management and letting agents
All private letting and management agents need to be registered with an approved redress scheme.

The purpose of these schemes - known as Ombudsman Schemes - is to deal with complaints made by tenants or landlords about agents.

If we find out that a management or letting agent has not signed up to one these schemes, we can take action. They can be fined up to £5,000 for not being part of a redress scheme.

There are three Government-approved schemes that a managing or letting agency should join. These are run by:

• The Property Ombudsman
• Ombudsman Services: Property
• Property Redress Scheme

If you are:

• a managing or letting agent and you need any help, or;
• if you are a tenant or a property owner and you wish to know if your managing or letting agent is registered

Please contact us at 01924 306665 or at housingstandards@wakefield.gov.uk.